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Mobiso - Avaya - Application Notes for Lyrix Mobiso Speech Assistant (Premise)
These Application Notes describe the steps required to integrate the Lyrix Mobiso Speech Assistant with Avaya Aura® Session Manager and Avaya Aura® Communication Manager using Session Initiation Protocol (SIP) in an enterprise network. Lyrix Mobiso allows callers to speak the name of a person and be automatically transferred to the requested party without waiting to speak to an operator. In addition, the caller may dial an extension number to transfer to the requested party. Lyrix Mobiso supports supervised and trombone (hairpin) transfers. A
trombone transfer results in the media between two parties to flow though Mobiso. If the transfer call fails, Mobiso can redirect the call to an operator. The integration between Mobiso and Session Manager was a SIP trunk.