Cloud Based Implementation
As a speech company in SAAS for 15 years, Lyrix has refined the sharing of speech servers for service provider customers. Lyrix developed middleware logic (US patent), monitoring software, and a Day2 service methodology that delivers accuracy rates beyond any speech directory in the industry. A claim validated by some of the most demanding customers in the world. With growing bandwidth and the ubiquity of SIP, it is finally feasible to deliver high quality speech applications from the cloud. The Mobiso Speech Assistant removes the previous barriers to broader speech acceptance, eliminating the hardware, price, and expertise issues.
A speech assistant in the cloud: The Mobiso Cloud-Based Speech Assistant is a speech enabled auto attendant (SEAA) solution that improves the user VoIP experience. The highly accurate Speech Assistant lets customers reach employees quickly and effortlessly without the frustration of traditional ‘dial by name’ lookup.
With an increasing number of employees working from home or from their mobile devices, Speech Assistant enables a truly “numberless enterprise” and can be used to connect customers with employees, departments, even product information freeing key staff from repetitive low value tasks to focus on higher value functions. These benefits have been well known, but the success of speech in the market was dampened by the costs of hardware, licenses, and the ongoing support needed to ensure accurate and satisfying user experiences.
Speech and your IP-PBX – a marriage in the cloud: Lyrix is a cloud-based service provider with over ten years of public and private clouds. We work with Network Service Providers to establish the SIP connectivity and the exchange of directory records between the customer and Mobiso Speech Assistant. There is no easier way to add the value of speech assistance to your VoIP offerings. Once your customer is configured, Mobiso creates a cloud tenancy for your customer and directory adds, moves, and changes flow to the cloud, keeping the customer’s speech directory up-to-date. Once enabled, a user dials the speech assistant through the IP PBX and is passed to the Mobiso cloud over SIP, where Mobiso converses with the caller to determine their destination. The call is brief, and the satisfied user is transferred to the extension or phone number stored within Mobiso.
The user may speak people, places, product names, customers…whatever names the customer feels is useful. External callers, trying to reach your customer’s users, can be serviced by Mobiso the same way, with a company greeting welcoming the caller and then routing the caller to the correct destination; in this way, Mobiso serves as a customer service application in addition to a speech dialer for the customer.
- Caller A dials Mobiso extension (speed dial button)
- IP PBX (B) routes call to Mobiso cloud (C)
- Mobiso greets caller and accepts name
- Mobiso transfers (REFER) caller to destination (D)
- Call results in direct audio connection between A and D
This diagram outlines the SIP transactions that occur in supporting a SEAA call through the IP PBX.
With a solution available to meet any need, Mobiso Speech Assistant can help delight your customers and save them money. Contact us today to see how we can help you.
Ready to sign up now for Mobiso Speech Assistant or need more information?: Email Mobiso Sales, use our Contact Us form, or call us at 1-978-442-3000 and say: “Products and Services” to arrange a personal demo and price quotation.